Shipping policy

Shipping

 

We currently ship to the United States and Canada. All orders ship from our US warehouse, insured and with tracking.

Canadian orders may occasionally take longer due to customs clearance.

 

Orders are processed and prepared for shipment within 1-2 business days after purchase. 

 

All orders include tracking information.

 

Shipping Costs

 

Shipping costs and time depend on your location and the shipping method selected at checkout.


All applicable shipping rates are clearly displayed at checkout before you place your order.

 

SHIPPING TIME:

• United States: delivered within 5 business days of your order

• Canada: 3-5 business days after dispatch; customs clearance may add time

In rare cases, delivery may take up to 7 business days due to carrier delays, weather conditions or other circumstances outside our control. If your order is taking longer than expected, contact us at contact@neera-living.com and we will track it down and resolve it.

 

SHIPPING COST:

 

STANDARD FREE SHIPPING ON ALL ORDERS - FREE

Protected Priority Shipping -  $5.95


If you have just received a shipping confirmation, please allow  1-6 business days  for tracking information to update.

 

Wrong Address

 

We are not responsible for packages that are undeliverable due to missing, incomplete, or incorrect shipping information provided at checkout.
To avoid issues, please carefully review your shipping details in your order confirmation email.

 

Order Marked as Delivered

 

If your order is marked as delivered by the carrier (such as USPS or Canada Post) to the correct address provided at checkout but you did not receive it, please contact us within 7 days of the delivery date at contact@neera-living.com. We will verify the delivery with the carrier and send a replacement order. Each case is reviewed individually, so please include all relevant details when contacting us.

 

Import Taxes & Refusal of Package

 

Customs duties, import taxes and similar fees, where applicable, are the responsibility of the customer.

 

If an order arrives in the destination country and:

 

  • the customer refuses to accept the package, or
  • no delivery attempt is made in the destination country,

 

the package may be returned or held by the carrier. In that case, please contact us at contact@neera-living.com and we will arrange a reshipment or another resolution.