Refund policy

At Neera Living, we are committed to ensuring our customers are 100% satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. Please review the return process and policies outlined below.

 

Cancellation

Customers may request a free cancellation within 12 hours of placing an order and receive a full refund. After that time, the order enters processing and can no longer be canceled.

If you need to cancel your order for any reason, please contact us immediately at contact@neera-living.com within the allowed time frame.

 

Returns & Refunds

Each Neera Living piece is handcrafted with natural materials, which means small variations in texture or tone make every piece unique. These variations are part of the product’s charm and not considered manufacturing defects.

We truly stand by our quality, but in the rare case that something arrives with a genuine defect, we’ll be here to make it right - and if you simply change your mind, you have 60 days to return your order.

1. When a Return Is Accepted
• We accept returns within 60 days of the day you receive your order - for any reason.
• Items must be in new or gently used condition, with the original packaging where possible.
• If a returned item shows signs of use beyond trying it out, or arrives without its original packaging, we may issue a partial refund that reflects the condition of the item.
• Digital products (e-books) are not eligible for return.
• Copper tarnishing is completely natural - it is a sign of real copper and can easily be cleaned using lemon and salt or a natural copper cleaner. Natural tarnish and small handcrafted variations in texture or tone are not defects.

 

2. How to Request a Return
• Please reach out to us at email: contact@neera-living.com within 60 days of receiving your order, with your order number. For damaged or defective items, please include clear photos or a short video showing the issue.

 

• Once we receive your request, our team will share the return address with you.
• Return shipping is on us - we provide a free prepaid return label for US orders. If your item arrived damaged or defective, contact us first - we will make it right at no cost to you.
• Please contact us before sending a return so we can provide the correct return address.


3. Refunds
• Once your return is received and inspected by our quality team, we’ll notify you about the status.
• Approved refunds are issued for the amount paid and processed to your original payment method within 3-5 business days after the returned item is received at our warehouse.

 

Products Damaged on Arrival

If your product was damaged during transit, please:

  1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.

  2. Email the photos and a description of the issue to contact@neera-living.com within 14 days of receiving your order.

We will send a replacement product free of charge. If a second defect occurs, we will issue a full refund.

 

Return/Refund Shipping Costs

Return shipping within the US is free - we provide a prepaid return label. All refunds are processed for the purchase price of the item only. Shipping costs, insurance, and priority processing fees are non-refundable unless the return is due to a defective or incorrect item.

 

Address Errors

Please ensure your shipping address is correct before placing your order. Once an order has been shipped, we are unable to make changes or offer refunds for incorrect addresses. If you notice an error, contact us immediately so we can attempt to assist before shipment.

 

Marked as Delivered

If an item is marked as successfully delivered by the carrier (e.g. USPS) to the correct address provided at checkout but has not arrived, please contact us within 7 days of the delivery date at contact@neera-living.com. We will verify the delivery with the carrier and send a replacement order. Each case is reviewed individually, so please include all relevant information when contacting us.

 

Delayed Orders:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page.

Unfortunately from time to time delays can occur. Orders that are trackable and still in transit cannot be cancelled while on the way. If your order is substantially delayed, contact us - we will resolve it with a reshipment or a refund where appropriate. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case-by-case basis.

Each case is different, so if you have any concerns whatsoever regarding your order or tracking number, please contact us at contact@neera-living.com.

 

Late or Missing Refund via Credit Card:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@neera-living.com.

 

Additional Information

  • Contact Us: If you have any questions or need further assistance, please reach out to us via email at contact@neera-living.com. Our team is available seven days a week (Mon-Sun) and will respond as quickly as possible.

  • Return Process: Please contact our customer service before shipping a return so we can provide the correct return address and process your request quickly.

 

Thank you for choosing Neera Living. We appreciate your business and are here to ensure your satisfaction with our products.