Refund policy

At Neera Living, we are committed to ensuring our customers are 100% satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. Please review the return process and policies outlined below.

 

Cancellation

Customers may request a free cancellation within 12 hours of placing an order and receive a full refund. After that time, the order enters processing and can no longer be canceled.

If you need to cancel your order for any reason, please contact us immediately at contact@neera-living.com within the allowed time frame.

 

Returns & Refunds

Each Neera Living piece is handcrafted with natural materials, which means small variations in texture or tone make every piece unique. These variations are part of the product’s charm and not considered manufacturing defects.

We truly stand by our quality, but in the rare case that something arrives with a genuine defect, we’ll be here to make it right.

1. When a Return Is Accepted
• Returns are only accepted for verified manufacturing defects.
• We do not accept returns for change of mind, personal preference, color or texture differences, or other non-defect reasons.
• Copper tarnishing is completely natural — it’s a sign of real copper and can easily be cleaned using lemon and salt or a natural copper cleaner.

 

2. How to Request a Return
• Please reach out to us at email: contact@neera-living.com within 7 days of receiving your order, along with clear photos or a short video showing the issue.

 

• Once reviewed and approved, our team will share the return address with you.
• Please note that we do not provide prepaid return labels — the customer is responsible for arranging and covering the return shipping.
• Returns sent without prior approval cannot be accepted.


3. Refunds
• Once your return is received and inspected by our quality team, we’ll notify you about the status.
• Approved refunds are processed to your original payment method within 7–10 business days.

 

Products Damaged on Arrival

If your product was damaged during transit, please:

  1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.

  2. Email the photos and a description of the issue to contact@neera-living.com within 5 days of receiving your order.

We will send a replacement product free of charge. If a second defect occurs, we will issue a full refund.

 

Return/Refund Shipping Costs

All refunds are processed for the purchase price of the item only. Shipping costs, insurance, and priority processing fees are non-refundable unless the return is due to a defective or incorrect item.

 

Address Errors

Please ensure your shipping address is correct before placing your order. Once an order has been shipped, we are unable to make changes or offer refunds for incorrect addresses. If you notice an error, contact us immediately so we can attempt to assist before shipment.

 

Marked as Delivered

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS, Canada Post) to the correct address provided at checkout but has not arrived, you must contact your local post office and provide us with a formal affidavit confirming a lost, stolen, or undelivered package. After that, we will endeavor to resend a replacement order to you. 

This is left to the discretion of Neera Living, however in this specific scenario we cannot issue a refund.

Requests must be submitted within 7 days of the delivery date.

Please contact us as soon as possible so we can assist you at contact@neera-living.com. Each case is different so be sure to include all relevant information when contacting us.

 

Delayed Orders:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case-by-case basis.

Each case is different, so if you have any concerns whatsoever regarding your order or tracking number, please contact us at contact@neera-living.com.

 

Late or Missing Refund via Credit Card:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@neera-living.com.

 

Additional Information

  • Contact Us: If you have any questions or need further assistance, please reach out to us via email at contact@neera-living.com. Our team is available seven days a week (Mon-Sun) and will respond as quickly as possible.

  • Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.

 

Thank you for choosing Neera Living. We appreciate your business and are here to ensure your satisfaction with our products.